Privacy Statement

At Perfect Memory we give utmost importance to your data’s privacy.  The purpose of this Privacy Statement is to explain how Perfect Memory collects, processes, uses, stores and transfers your personal data as well as your rights over any personal data we hold about you in compliance with the applicable data protection legislation (and notably the European General Data Protection Regulation – GDPR). “Personal data” in the framework of the present Privacy Statement means any information that, either alone or in combination with other information collected, identifies an individual.

Who are we?

PERFECT MEMORY SA, with registered office at 33bis Boulevard Berthelot 63400 CHAMALIERES, FRANCE. We generally determine the purposes and means of the processing of your personal data and we are therefore “Data Controller”, however, in some specific cases we may process personal data on behalf of third parties acting as “Data Processor”.

When and which of your personal data is collected?

We collect personal data from our customers, suppliers or partners.  In this context, we collect your name, company details, postal address, e-mail address, phone number, language preference, job title, function, information about the sector you work in, reports of our contacts with you, as well as information about the products and services provided to you (including for example, the things we have provided to you, when and where, what you paid, the way you use our products and services, and so on), etc.

We collect any personal data you are voluntarily providing us by using Perfect Memory’s services, website or in any other way.  In this context, we collect your name, company details, postal address, e-mail address, phone number, language preference, job title, function, information about the sector you work in, reports of our contacts with you, etc. However, please note that your account login details, including your user name and chosen password are completely private and consequently not held nor accessible by Perfect Memory. We also use cookies on Perfect Memory’s website, consult our terms of use.

We also collect any personal data you are voluntarily providing us when interacting directly or indirectly with us through contracts, contact forms, inquiries, commercial actions, orders, purchases, job applications, etc. In this context, we collect your name, company details, postal address, e-mail address, phone number, language preference, job title, function, information about the sector you work in, reports of our contacts with you, etc.

In the event that you would visit our premises, we may finally collect some specific personal data such as your name, company details, postal address, e-mail address, phone number, language preference, job title, function, information about the sector you work in, reports of our contacts with you.

You are never forced to share your personal data with us. The only consequences of your refusal to share personal data will be a potential a slowdown in the service and/or the inability to use certain parts of the website or have access to certain products and services.

For what purposes and on which legal basis do we collect & process your personal data?

Management of our sale, purchase and partner contractual relationship

We are collecting and processing the personal data from our customers, suppliers & partners to enable us to correctly handle the agreement you entered in with us. This way we can, for example, send you an invoice or deliver products at the correct address.

Depending on the individual cases, this personal data is processed on the basis of your request to take steps prior to entering into a contract and Perfect Memory’s legitimate interests to address appropriately such steps for direct marketing/commercial purposes or on the basis of the performance of a contract.

Support services

We are collecting and processing the personal data from our customers when they interact with Perfect Memory support professionals within the framework of the support services to enable us to diagnose and resolve problems. We keep this data for a reasonable time in order to provide support services for similar issues, when the personal data is no longer necessary we anonymize it.

Depending on the individual cases, this personal data is processed on the basis of the performance of a contract or on basis of Perfect Memory’s legitimate interests in improving its support services.

Marketing communication

We are collecting and processing your personal data within the framework of our marketing communication to invite you to tradeshows, training events, customer panels, to inform you about promotions, press releases, newsletters, and to allow you to subscribe to Perfect Memory news and manage notifications on new release notes, case studies, white papers and videos. This enable us to send you more relevant and useful information, keep you informed of our activities and send you appropriate offers based on your use of our services and your needs.

This personal data is processed on the basis of your unambiguous consent through your registration to Perfect Memory’s services. You can withdraw your consent anytime by following the appropriate procedure: send a mail to contact@perfect-memory.com.

Job opportunities

We are collecting and processing your personal data when you are a job candidate in order to contact you for job opportunities.

Depending on the individual cases, this personal data is processed on the basis of your request to take steps prior to entering into a contract and Perfect Memory’s legitimate interests to address appropriately such steps or your unambiguous consent, directly or through our recruitment service providers.

Legal and regulatory obligations

We are collecting and processing your personal data in order to comply with legal obligations to which Perfect Memory is subject.

Depending on the individual case, this personal data is processed on the basis of Perfect Memory’s legal obligations and Perfect Memory’s legitimate interest in complying with regulatory provisions or the performance of a contract.

Security

We are collecting and processing the personal data of the visitors of our premises on the basis of Perfect Memory’s legitimate interests in ensuring the security of its premises and web platforms.

Technical and functional management of our web platforms

We are collecting and processing your personal data for the technical and functional management of our web platforms in order to improve and personalize your experience on the website.

This personal data is processed on the basis of your consent or Perfect Memory’s legitimate interests in improving its web platforms.

Contact with Perfect Memory at your request

We are collecting and processing your personal data in order to answer your requests addressed to Perfect Memory through any means (contact forms, e-mail, etc.).

This personal data is processed on the basis of Perfect Memory’s legitimate interests to provide an answer to your question in accordance with your reasonable expectations.

Whenever the basis of the processing is your consent, you have the possibility to withdraw such consent at any time following the procedure that has been communicated or by contacting us (contact@perfect-memory.com).

Do we share your personal data?

Affiliates

Generally, we do not share your personal data with anyone. Within Perfect Memory, your personal data is only available to the appropriate members of staff who need to have access to them in relation to their function and for a specific purpose.

Service providers

There is, however a number of trusted third parties with whom we share your personal data: carefully selected third party providers that provide services on our behalf (such as database managers, advisers, etc.) and web analytics tools. When doing so, we always ensure that your information is handled confidentially and in a safe manner and where required, we also always set up a formal agreement with the third party processors that is intended to protect your data. This way, the processor will never be allowed to use your data on his own initiative and your personal data has to be deleted or returned as soon as the processor has finished the assignment.

Legal requirements

Exceptionally, we may share your personal data when we are required to do so by law, regulation or legal process (such as a court order), if requested by government agencies, such as law enforcement authorities, or when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity.

Business transfer

We also reserve the right to transfer any data we have about you in the event we sell or transfer all or a portion of our business or assets. Should such a sale or transfer occur, we will use reasonable efforts to ensure that the transferee uses the personal data you have provided to us in a manner that is consistent with this Privacy Statement.

International transfers

From time to time we may transfer your personal information to our affiliates, suppliers or service providers based outside of the EEA for the purposes described in this Privacy Statement. If we do this, your personal information will continue to be subject to one or more appropriate safeguards set out in the applicable law. These might be the use of binding corporate rules in a form approved by data protection authorities, standard contractual clauses or having our suppliers sign up to an independent privacy scheme approved by regulators.

How long do we keep your data?

In compliance with the applicable data protection legislation, Perfect Memory will only retain your personal data for as long as it is necessary for the stated purpose, taking into account also our need to answer queries or resolve problems, provide improved and new services, and comply with legal requirements under applicable laws.

This means that we may retain your personal data for a reasonable period after your last interaction with us. When the personal data that we collect is no longer required in this way, we may anonymize, or destroy and delete it in a secure manner.

How do we protect your data?

Perfect Memory has taken reasonable measures to ensure that your personal data is protected from unauthorized destruction, loss, alteration, access, disclosure or use through technical and organizational measures including:

  • limiting access to our buildings to those that are authorized to be there (by use of passes, key card access, visitor’s registration and other related technologies);
  • implementing access controls to our information technology, such as firewalls, ID verification and logical segmentation and/ or physical separation of our systems and information; and
  • storing your data in secure operating environments and only accessible to Perfect Memory employees, agents and contractors on a need-to-know basis. Perfect Memory also follows generally accepted industry standards in this respect;

What mesures are in place to update, correct and give you access to your data?

We use reasonable efforts to warranty that your data is accurate, complete and current.

You may request access to your personal data and request that erroneous or inaccurate personal data be updated. You may also request that your personal data be deleted.

For any request related to the access to, update and correction of your personal information, please send us an email at contact@perfect-memory.com together with a copy of the front side of your identity card (which is mandatory to allow us for your own protection to verify your identity before implementing your request). We may decline to process requests that jeopardize the privacy of others, are extremely impractical, or would cause us to take any action that is not permissible under applicable laws. Additionally, as permitted by applicable laws, we may need to retain certain personal data for a longer period of time for recordkeeping purposes, such as retaining records relating to your purchases for warranty or accounting purposes. If you are not satisfied with our response or believe we are not processing your personal data in accordance with the law, you have the right to complaint to the French Data Protection Authority.

Privacy Statement Updates

Perfect Memory may change this Privacy Statement from time to time as we improve our current offerings, and as technologies and laws change. You can determine when this Privacy Statement was last revised by referring to the “update ” legend at the bottom of this page. Any changes will become effective upon our posting of the revised Privacy Statement on Perfect Memory website. We will provide notice to you if these changes are material and, where required by applicable law, we will obtain your consent. This notice will be provided by email or by posting notice of the changes on our websites, consistent with applicable laws.

Contact us

If you have any question or remark relating to this Privacy Statement or to the processing of your data in general, please do not hesitate to contact us by sending an e-mail to contact@perfect-memory.com or by sending a letter to PERFECT MEMORY, to the attention of the Legal Department – 33bis boulevard Berthelot 63400 CHAMALIERES. We are happy to assist you and answer any questions you might have.

 

This privacy policy was most recently updated in May 2018